Service Packages

In this article

  • What are Packages
  • Before Getting Started
  • Adding a Package
  • Adding Extras
  • Examples
  • FAQs

Service Packages & Extras

Service Packages refer to bundled offerings or set combinations of menu items, services, or special menus that restaurants create for specific Service periods. Service Packages can allow the creation of fixed-priced menus, off-peak menus and special occasion menus. These packages streamline the reservation process by prompting customers with predefined choices. Services can be configured so that a Package must be selected and Packages can be prepaid, part paid or zero priced with payment can be taken in the form of a Deposit.

Extras are supplementary items or services that can be offered alongside a primary Package, providing an opportunity for up-selling. For instance, if a restaurant offers a special occasion menu as a package, extras could include premium wine pairings or a glass of champagne on arrival.

Upon guests being seated using their reservation, the system automatically records the associated package and extras against their table on the point-of-sale. Additionally, any flagged products are automatically sent for printing, streamlining the process and ensuring accurate and efficient order fulfillment.

Note: Service Packages are applied to all guests within a booking, Extras can be selected per guest.

Before Getting Started

If pre-payment for packages is required for Online Reservations you will need to set up Stripe following this guide.

Adding a Package

  1. After signing in to the Back Office select >Settings > Tables and then select Service Packages and a list of the current Service Packages are displayed.

  1. To edit the settings of a current Service Package click the ‘Edit’ icon beside the required Service Package. OR

  2. To create a new Service Package select the ‘+New’ button.

  3. Enter the Description for the package and press ‘Next’ button

  1. Enter a full description of the menu in the Description Detail field

Note: An abbreviation of the Description is displayed on the online widget but customers can read more to get the full details.

  1. Select which Service or multiple Services this Package is available for.

  2. Choose the associated Product, this determines which product will be sold when the reservation is seated.

  3. Choose the Price level of the product, this sets the price of the package sold.

  1. Choose the Time Profile i.e. the reservation dates and times this Package is offered to customers.

  2. If a minimum number of covers is required to trigger this Package enter Min Covers.

  3. If the package is only available to a maximum number of guests enter Max Covers.

  4. Enter the Deposit Percentage required to be paid by the guests on selecting this Package.

e.g. Tasting Menu @£44.00 100% Deposit =£44.00 per guest 50% Deposit =£22.00 per guest 0% Deposit =£0.00 per guest

Note: Any additional Deposit / Card Required Rules will also apply when paying for a Package

  1. After adding the Package select the ‘Save’ button to save the Service Package.

  2. Select ‘Update Tills’ from the main screen and ‘Send Changes’ to apply the Packages to the reservations widget.

Adding Extras

  1. After adding the Package select the ‘+Add Extra’ button.

  2. Enter the Description which shows on the online widget

  3. Enter the full **Description Detail ** which can show online for customers

  1. Select the Time Profile when the extra is available.

Note: Make sure the Time Profile aligns with the Package, as the Extras may not display if the dates and times are different.

  1. Choose the associated Product, this determines which product will be sold when the reservation is seated.

  2. Choose the Price level of the product, this sets the price of the package which is sold.

Note: Extras must be paid for in full before a Reservation is confirmed.

  1. Select the ‘Save’ button to create the Extra.

  2. After adding any Extras select the ‘Save’ button to save the Service Package.

  3. Select ‘Update Tills’ from the main screen and ‘Send Changes’ to apply the Extras to the reservations widget.

Examples

Widget Packages Widget Extras
* Tasting Menu set as 50% Deposit * All extras priced
* Tasting Menu with Wine set as 0% Deposit
* Christmas Party set as zero price
POS Packages

FAQs

Table Reservations Frequently Asked Questions

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