How can I charge a stored Card for a late cancellation or no show?

How Cancellation Fees Work

Card cancellation fees can be implemented as a policy to deter no-shows and late cancellations. Automatic cancellation charges can be set up against the rules within a Service, allowing the system to automatically debit a predetermined monetary amount from the customer’s stored card token if they cancel their reservation. Cancellation rules are specifically configured for each Service.

Getting Started

Before setting up Cancellation rules Card tokenization must be setup following this guide.

Set Cancellation Time

After signing in to the Back Office select >Settings > Tables and then select Services and a list of the current services are displayed.
To edit the settings of a Service click the ‘Edit’ (pencil icon) beside the required Service.
Navigate to the Cancellation section.

Set the Min Cancellation time in minutes. This minimum cancellation time denotes the period following which charges are applied to any stored credit card tokens automatically in the event of a reservation cancellation or a no-show.

e.g. If set as 1440 guests have a charge applied to their stored card if they cancel their reservation less than 24 hours before their expected arrival.

Charging a No Show

If a guest’s reservation hasn’t been seated and the allocated time slot has elapsed, the reservation status will be marked as “No Show.” To charge the customer’s stored card token the reservation must then be Canceled.


Point of Sale
1. From the Reservation screen, click on the reservation to be canceled and press Edit
2. Select Cancel Reservation
3. Select YES to confirm the Cancellation